The problem is that, for many organizations, speech analytics is still a relatively unknown technology. Forty-three percent of companies do not yet know what speech analytics really is or how it can benefit their business, according to Smart Customer Service.
To clear up questions many companies may have about speech analytics technology, CallMiner compiled a list of speech analytics facts some years ago. The following is a look at 5 more things companies may not understand about speech analytics, updated based on key trends in the industry as well as predictions for the future:
[FULL BLOG POST]
This post originally appeared on CallMiner.