No matter how you look at it, wasted time equals wasted money – whatever your industry may be. Yes, there are a number of ways to enhance schedule adherence in the call center so your business can make the most efficient use of time – but how do you know if you’re using the most appropriate metrics for your call center in particular?
To shed light on this issue, we’ve put together a list from industry experts on how they define call center adherence. These best practices will help you optimize valuable time of your call center agents and customers.
How does your call center define schedule adherence? What expert advice would you include in our list?
[FULL BLOG POST]
This post originally appeared on CallMiner.