In today’s consumer-driven healthcare landscape, payers and providers must find ways to build strong and lasting relationships with consumers and patients – or risk losing business to the competition.
The challenge, however, is meeting patient care expectations and regulatory compliance requirements while continually improving operational efficiency.
That’s where speech analytics comes in.
A solution that gives healthcare organizations valuable insight into interactions between patients and call center representatives, speech analytics allows companies to do the following:
- Leverage patient insights
- Track patient sentiment
- Identify root cause of issues
- Deliver fast performance feedback to agents
- Ensure compliance
[FULL BLOG POST]
This post originally appeared on CallMiner.