5 Ways Speech Analytics Helps Improve the Patient Experience

Blog Post created by andrewmishalove on May 31, 2016

dare13_frth.jpgIn today’s consumer-driven healthcare landscape, payers and providers must find ways to build strong and lasting relationships with consumers and patients – or risk losing business to the competition.


The challenge, however, is meeting patient care expectations and regulatory compliance requirements while continually improving operational efficiency.


That’s where speech analytics comes in.


A solution that gives healthcare organizations valuable insight into interactions between patients and call center representatives, speech analytics allows companies to do the following:

  • Leverage patient insights
  • Track patient sentiment
  • Identify root cause of issues
  • Deliver fast performance feedback to agents
  • Ensure compliance




This post originally appeared on CallMiner.