With more than 40% of worldwide Internet users buying products or goods online, companies with e-commerce platforms have a responsibility to protect sensitive consumer information (credit and banking information, mailing and email addresses, user names and passwords, etc.).
But identity theft and fraud are all too common in a marketplace of more than 1 billion online buyers – and counting.
To ensure the safe handling of customer information in the call center, an interaction analytics solution can prove critical. Interaction analytics reduces liability exposure by taking immediate action on any legal threats and de-escalates situations that might otherwise spiral out of control.
Take a look at 3 ways interaction analytics helps to maintain PCI compliance for call centers.
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This post originally appeared on CallMiner.