Customer Experience Trends to Look for in 2017

Blog Post created by robertstanley Employee on Feb 7, 2017


We take a look at our crystal ball (and the crystal balls of 50 CX experts) to try to predict the most important customer experience trends for 2017. Find out what the pros have to say about chatbots, self-service tools, the role of voice in CX, and much more in this 6,000+ word run-down of customer experience trends to watch for in 2017.


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