• Quality Metrics that align with Net promoter or AHT

    Hey All   Throughout the past 10 years I have seen several approaches to assessing the "quality" of calls. "Quality" seems to be a largely nebulas term which seems to mean "What we as the business think customer...
    cjwilliams
    last modified by cjwilliams
  • Introducing CallMiner Swag Shop!

    CallMiner.com/swag Hi All,   I'm excited to announce that we have launched a Swag Shop to allow you to order custom CallMiner and Eureka Swag.  The shop has been in beta for several months with staff - and ...
    scottkendrick
    last modified by scottkendrick
  • Who is currently using Eureka Live or Alert?

      If you are, what telephony platform do you use? Aspect, Nuance, etc?
  • UPDATE: Have You Registered for Our Free CX Analytics Summits?

    UPDATE: New York Date and Venue Selected   REGISTER HERE: https://callminer.com/listen-cx-analytics-summit-2019/ Coming to a city near you! - well... specifically Los Angeles (April 24), Chicago (May 7), Dallas ...
    scottkendrick
    last modified by scottkendrick
  • NACM Southwest welcomes Transportation Revenue Management Group

    4/7/19 9:00 AM
    Transportation Revenue Management  About the Transportation Revenue Management Group NACM Southwest is proud to host the Transportation Revenue Management Group (TRMG). NACM Southwest is a trade association de...
    barbchandler
    last modified by barbchandler
    NACM Southwest welcomes Transportation Revenue Management Group
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  • CXPA Insight Exchange

    5/15/19 11:00 AM
    What is the U.S. Insight Exchange?  The CXPA Insight Exchange is the only CX event by members for members and is unlike any other CX event you’ve attended. Whether or not you’re a member of the Custom...
    barbchandler
    last modified by barbchandler
    CXPA Insight Exchange
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  • CX Analytics Summit, a LISTEN Road Show - Dallas, TX

    5/22/19 8:00 AM
    Dallas May 22, 2019     The CX Analytics Summit arrives into the heart of Texas, where a vibrant Speech Analytics community grows within the city’s extensive technology ecosystem.      ...
    barbchandler
    last modified by barbchandler
    CX Analytics Summit, a LISTEN Road Show - Dallas, TX
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  • CX Analytics Summit, a LISTEN Road Show - Chicago, IL

    5/7/19 8:00 AM
    Chicago May 7, 2019     The CX Analytics Summit arrives in Chicago, home to historical Wrigley Field and many progressive forward thinking engagement professionals.         The Venue...
    barbchandler
    last modified by barbchandler
    CX Analytics Summit, a LISTEN Road Show - Chicago, IL
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  • Enterprise Connect 2019

    3/18/19 11:00 AM
    THE MUST ATTEND ENTERPRISE COMMUNICATIONS & COLLABORATION EVENT   Enterprise communications and collaboration decision-makers and business leaders face daunting new challenges: Emerging technologies like the ...
    barbchandler
    last modified by barbchandler
    Enterprise Connect 2019
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  • CallMiner LISTEN 2019 User Conference

    11/4/19 9:00 AM
    LISTEN™ brings together top organizations acquiring Intelligence from Customer Interactions.   Visit https://listen2019.com for more information and register at https://listen2019.com/register Attend thi...
    barbchandler
    last modified by barbchandler
    CallMiner LISTEN 2019 User Conference
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  • CBA Live 2019

    4/1/19 3:00 PM
        Registration Now Open - CBA LIVE 2019Register today and save $300 with our early bird rates for CBA LIVE 2019: The Currency of Now taking place April 1-3, 2019 in Washington, D.C.   What is CBA LI...
    barbchandler
    last modified by barbchandler
    CBA Live 2019
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  • How does Business Process Outsourcing Work to Achieve Business Goals?

    Businesses today are getting success for one particular reason and it is because problem-solving is the supreme objective. Glitches may vary from one business to the other but the primary success reason for businesses...
    alexispowell
    created by alexispowell
  • Medallia Experience Conference 2019

    6/3/19 10:00 AM
    Don’t Miss the Premier Experience Management Event of the Year Let’s move at the speed of experience. Learn how to capture and act on the constant stream of experience data flowing through your business. ...
    barbchandler
    last modified by barbchandler
    Medallia Experience Conference 2019
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  • PegaWorld 2019

    6/2/19 10:00 AM
    PegaWorld brings together the biggest brands on the planet – including the experts who build and use Pega’s game-changing software – for real talk about the transformative power of tech. Whether you ...
    barbchandler
    last modified by barbchandler
    PegaWorld 2019
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  • BCBS National Summit 2019

    4/29/19 10:00 AM
    Our tailored agenda focuses on key areas crucial to the success of the BCBS System and impacts all business disciplines. Each area is designed to inspire ideas, uncover innovative solutions and create actionable next ...
    barbchandler
    last modified by barbchandler
    BCBS National Summit 2019
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  • Qualtric X4 Experience Mgmt Summit

    3/5/19 10:00 AM
    REGISTER NOW SPEAKERS PRICING AGENDA TRAINING NETWORKING TRACKS         SALT LAKE CITY | MAR 05-08KEYNOTE SPEAKER Oprah WinfreyREGISTER NOW     SALT LAKE CITY | MAR 05-08ANNOUN...
    barbchandler
    last modified by barbchandler
    Qualtric X4 Experience Mgmt Summit
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  • Birthday Celebration in India Office

    Here you go..   Shawn Feaser Richard Britt Mike Hull Sasa Kuzmanovic Tomas Federico Cristina Villalobos Yeliana Liman Mayank Nanda Monika Zutshi Scott Kendrick
    pulkitjain
    last modified by pulkitjain
  • Debt Collection Forum 2019

    4/3/19 12:00 PM
      Debt Collection Forum 2019Wednesday, April 3, 2019 at 1:00 PM - Friday, April 5, 2019 at 12:00 PM (CDT) Chicago, Illinois    Ticket Information    TICKET TYPE SALES END PRICE FEE QUANTI...
    barbchandler
    last modified by barbchandler
    Debt Collection Forum 2019
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  • Annual TCPA Compliance Summit by Contact Center Compliance

    12/4/18 8:00 AM
    DESCRIPTION  Equip yourself with the actionable compliance knowledge needed to help keep your company clear of TCPA violations - and reduce the risk of being targeted for class action lawsuits. Hear from a curat...
    barbchandler
    last modified by barbchandler
    Annual TCPA Compliance Summit by Contact Center Compliance
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  • CCW Winter

    1/15/19 11:00 AM
    CCW's Brand Story  . Our Story Back in 1999, manufactured “boy bands” were dominating the charts, the Yankees were in the midst of yet another dynasty, more than half the country was tuning into &ldq...
    barbchandler
    last modified by barbchandler
    CCW Winter
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