INFOGRAPHIC - Using Speech Analytics to Drive Compliance in Collections (UK Version)

File uploaded by andrewmishalove on Jun 28, 2016Last modified by andrewmishalove on Aug 8, 2016
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1.pngA collection call center strives to comply with federal regulations, but the evolving rules means constant monitoring is a must. Speech analytics can improve monitoring so that compliance is easier, more efficient and also drives revenue.