EngagementOptimization.com - The Community for Customer Engagement Professionals

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EngagementOptimization.com (“EO” for short) is an online community of customer engagement professionals, enabling members to connect with a robust ecosystem

of other users, thought leaders and industry experts to leverage each other’s knowledge and experience in optimizing customer engagement.


  • Access the latest thought leadership content and meaningful member-generated discussions
  • Find and attend industry events, seminars, webinars, and other networking opportunities
  • Get more out of your customer engagement initiatives through the exchange of best practices
  • “Ask the Community” and interact with other customer engagement professionals facing similar customer contact or engagement challenges
  • Share and discuss ideas on how to improve customer engagement
  • Post or find career opportunities