Looking for a Business Intelligence Analyst at Axcess Financial, Inc.

Document created by cerichards on Jan 2, 2019
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I have an opening on my team. If you're interested or want to know more, please feel free to reach out.


  • Job status: Full time
  • Job description: The Business Intelligence Analyst has a proven track record in speech analytics. This full-time position, a critical role in the Quality Assurance department, is accountable for the analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based datasets for critical insights, patterns, and trends, in addition to communicating analysis and proposing solutions to the organization.
  • Requirements/skills:
    • BA or BS in business or a technical field preferred or
    • 3 to 5 years in an analytical or reporting capacity with solid exposure to speech analytic tools and systems
    • Business Intelligence Certification with 1 to 3 years of utilizing BIA methodologies
    • Must be proficient in Microsoft Suite, specifically Excel; pivot tables, V-lookups, formulas and importing of data
    • Demonstrated critical thinking and problem-solving skills
    • Proven ability to work independently and efficiently under aggressive deadlines
    • Ability to draw correlations, identify root causes, and summarize results for stakeholders
    • Must be personable and enjoy working with a diverse group
    • Ability to engage in multiple initiatives simultaneously
    • Executive presentation and persuasive communication skills
    • Technical writing skills
    • Knowledgeable in contact/call center and business metrics
    • Familiar with database query strings
    • CallMiner Eureka Speech Analytics, SQL, and Tableau experience is a plus
    • Bilingual Spanish speaking is also a plus
  • Closes on - 02/07/2018
  • Link: https://www.linkedin.com/jobs/view/business-intelligence-analyst-at-axcess-financial-1047280816/
  • Contact Information: