Mar
2

LOMA Customer Service Conference 2016

Created by andrewmishalove on Dec 2, 2015

Wednesday, March 2, 2016 at Hyatt Regency Austin, Austin, Texas

Starts at 12:00 AM · Ends on Mar 4, 2016 at 12:00 PM, EDT (America/New_York)

  • andrewmishalove

For registration:  2016 LOMA Customer Service Conference

More information:  2016 Customer Service Conference

 

The 2016 LOMA Customer Service Conference will help you in that never-ending race toward unrivaled service excellence. Come examine new strategies and technologies that will enable your firm to stand head and shoulders above the competition. The exciting lineup of speakers and topics is carefully designed to deliver only the best to you: the best information, the best strategies, and the best tactics that will help you reach that ultimate destination.

 

Topics to be discussed include:

  • The Internet of Things, Wearables, and the Future of the Customer Experience
  • Multi-Generational  Employee Engagement and Agent Retention Strategies
  • Emerging Leader Identification and Development
  • Automated Contact Analytics
  • Digital Delivery and the Connected Policyholder
  • And Much More!

 

Who Attends

  • Customer Service — find a plethora of ways to stay ahead of the competition — and earn that customer for life
  • Operations — uncover new, efficient ways of building cost-effective and productive centers
  • Marketing — learn ways to use customer service to reach your customers and increase sales
  • New Business — understand how your service center can bring in new customers
  • Claims — discover ways of working with — and delighting — customers that will help you retain their business and turn them into evangelists for your company
  • IT — see new products, services, and systems that will help your center run smoothly, efficiently, and economically

Hyatt Regency Austin, Austin, Texas