Jun
28

Call Center Week

Created by barbchandler Employee on Mar 4, 2016

Tuesday, June 28, 2016 at The Mirage, Las Vegas

Starts at 11:00 AM · Ends on Jun 30, 2016 at 12:00 PM, EDT (America/New_York)

  • barbchandler

Visit CallMiner at Booth #406!

17TH ANNUAL CALL CENTER WEEK CONFERENCE + EXPO

INSPIRATIONAL, EDUCATIONAL, COMMUNITY-ORIENTED        WHERE THE CENTRAL FOCUS IS YOU - THE SERVICE LEADER

What sets CCW apart from the rest?

  1. Serving your industry is our DAY JOB… From community building on Call Center IQ to planning and executing exhilarating events.
  2. CCW is VENDOR AGNOSTIC… We have no allegiances towards one solution or another.
  3. CCW respects your wishes... You asked for no more vendor-led case studies or general sessions.. you got it!
  4. CCW is INCLUSIVE… From Fortune 500 to small, medium and large companies across every industry at every level of maturity.
  5. CCW is the SUM of all its parts… From inspiring keynotes to small like-minded meet ups to new solutions in the expo hall. It's a brilliant recipe combining education + expo.

Today customers expect service on their own terms - whenever they need, in whatever digital channel they want. When these needs are not met, there can be increasing customer churn, escalating operating costs and decreasing shareholder value.

Yet when the customer experience is effectively delivered through the contact center, benefits can include higher customer and employee satisfaction, increased revenue and efficient operating cost structures. This growing expectation profoundly changes the role of customer service and the responsibility you have in leading your organization's success.

HERE’S WHAT YOU MISSED IN 2015

 

In 2016, we bring you CCW twice a year

Call Center Week Winter, January 26-29, 2016, The Rosen Centre, Orlando, FL Download the agenda | Sponsorship Opportunities

17th Annual Call Center Week, June 27 - July 1, 2016, The Mirage, Las Vegas, NV Download the 2015 Post Show Report | Sponsorship Opportunities

Here's how we do it.

World’s Largest Contact Center Conference + Expo

2000+

Attendees

200+

Sponsors & Exhibitors

130+

Speakers

1200+

Attending Companies

 

The Mirage, Las Vegas