Sep
21

LOMA Contact Center Symposium

Created by barbchandler Employee on Jun 8, 2016

Wednesday, September 21, 2016 at Loews Royal Pacific Resort, Orlando, Florida

Starts at 12:00 PM · Ends on Sep 23, 2016 at 1:00 PM, EDT (America/New_York)

  • barbchandler

New conference name, same great event!

Key ingredients for successful Contact Center operations include the proper integration of people, processes and technology. LOMA’s Contact Center Symposium is the best place to learn the latest trends and leave with real-world solutions to improve your contact center operations. You’ll discover what your peers are doing and obtain ideas that will help you develop and implement better strategies, improve processes, optimize resources, and achieve your goals.

The conference is highly regarded for its blended format with notable general speakers to start and end the day. Interactive breakouts and intriguing case study presentations highlight the remainder of the agenda.

Our outstanding sessions will contain meaningful and actionable content on the relevant topics affecting our industry. These topics include:

  • Omni-Channel Customer Engagement
  • Creating an Award-Winning Service Culture
  • Employee Engagement
  • Technology Trends for the Contact Center
  • Data Analytics
  • Developmental Coaching
  • Speech Analytics
  • Providing Exceptional Service in a Millennial World   

 

FOR MORE INFORMATION CONTACT

Marvin Jones, ALMI, ACS

Senior Associate, Management Solutions, LOMA

6190 Powers Ferry Road, Suite 600, Atlanta, GA 30339

Office: (770) 984-6459

Email: jonesm@loma.org

Loews Royal Pacific Resort, Orlando, Florida