Thursday, September 8, 2016 at GoToWebcast
Starts at 2:00 PM · Ends at 3:00 PM, EDT (America/New_York)
In sales based contact center environments, how calls are handled from the moment the phone rings to the completion of the call has tremendous influence on the ultimate success of that interaction. Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in order to have optimal outcomes with your customers. That’s where Interaction (a/k/a Speech) Analytics come in.
Join Mike Rauscher and Christine Gonzalez of HomeServe USA in this enlightening webinar as they share how their use of Interaction (a/k/a Speech) Analytics helped HomeServe USA dramatically expand and improve their quality control process, customer experience and sales results.
Attendees to this informative webinar will learn how Home Serve USA used Interaction Analytics to:
- Improve QA and coaching process
- Improve agent performance
- Increase Sales Results
- Reduce Average Handle Time
- Improve Operational Efficiency
- Improve overall customer experience