Sep
14

Webinar: 7 Ideas to Improve your Quality Management

Created by robertstanley Employee on Aug 30, 2017

Thursday, September 14, 2017 at https://www.callcentrehelper.com/new-webinars/registration.php?id=5030184716667953410&ref=CMINR

Starts at 7:00 AM · Ends at 8:00 AM, EDT (America/New_York)

  • robertstanley

Join us for the webinar - Thursday 14th September 2017 @ 1pm UK time.

 

Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you.

 

In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results.

 

 

 

Topics to be discussed

 

  • Quality monitoring
  • Positively changing advisor behaviours
  • Coaching
  • Identifying poor performers, best practices and recurring problems
  • Stopping Quality becoming a box ticking exercise
  • Speech analytics
  • Quality Management Technology (QMT)
  • Top Tips from the audience

 

 

Panellists

 

 

 

Duncan White

horizon2

 

 

 

 

 

Frank Sherlock

Callminer

 

 

 

 

 

Jonty Pearce

Call Centre Helper

 

Sponsored By

 

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https://www.callcentrehelper.com/new-webinars/registration.php?id=5030184716667953410&ref=CMINR