Tuesday, March 5, 2019 at Webinar - See Link Below
Starts at 2:00 PM · Ends at 3:00 PM, EDT (America/New_York)
The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019.
Hear from J.Lodge, a recognized leader in contact center quality assurance and analytics, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.
And hear how those results were shared just not in the contact center, but across divisions and into the customer experience c-suite.
- How through analytics and adjustments you can double close rates
- How agents can respond to customers who push back on upsell opportunities
- How combining Artificial Intelligence with Human Intelligence provides unparalleled business insights
- How speech analytics supplies the knowledge to fine-tune scripts for agents to increase sales
About Our Speaker: J.Lodge provides integrated solutions that improve the customer experience and performance within your contact center using advanced technology like artificial intelligence–driven speech analysis and industry-leading software. Their unique employee model and dedication to technology empowers J.Lodge analysts to deliver the best results in the industry. With over 400 employees, J.Lodge provides meaningful job opportunities for military Veterans and Americans with disabilities. https://jlodge.com/
- Adam Smeigh
EVP at J.Lodge
- Tiffany Leonard
Customer Success Director at CallMiner
Webinar - See Link Below