It would be great if we could have custom metadata display in the Insight tab in Coach. Currently, custom metadata is displayed in the Find tab in Coach, which is great. However, once a result is sent as an insight, t...
In using COACH, our Supervisors would like to know if their agents can be notified via email when an INSIGHT is assigned to them. We use their work email address as a UserName and it would make sure that agents ... Hey Call Miner Community- How do your organizations support your compliance departments? Other than the usual reporting none compliant behavior back to them. Other than building scorecards for different regulatory adh... Take advantage of Advance Pricing - $699 for individuals, $200 discount. After 3 years at the Opal Sands in Clearwater Beach FL, this year, CallMiner's 11th annual conference moves 2 degrees South and 2 degrees ... We have agents who are cleared to speak other languages but our intention is to set up a query to mine for calls where the English Only agents might be using other languages. Hi, Has anyone created a category that captures calls when customers request to be taking off auto draft (ACH)? The goal is to see the main reason the customers are requesting to be taking off auto d... Sometimes in life you get handed an amazing opportunity. Our recent trip to meet with the MSO industry group C5 was such a time. I was fortunate to join Todd Barber and Ryan Carrigan in Anchorage Alaska fo... Hey All Throughout the past 10 years I have seen several approaches to assessing the "quality" of calls. "Quality" seems to be a largely nebulas term which seems to mean "What we as the business think customer... This may be an easy one but what is the difference between 'Average Confidence' and 'Understandability?' When cleaning out the office I found an old box of listen 2015 bracelets. This beauty is on display in Rick Britt's office, 12800 University Drive, Suite 500, Ft Myers, Florida. Viewing hours are Tuesday f... Hi EO Members, I just thought this could be helpful for working on Excel. Regards, Pulkit Jain Shawn Feaser Tomas Federico Sasa Kuzmanovic Cristina Villalobos Yeliana Liman Monika Zutshi M... I am seeking some advice/tips around on how you have reduced repeat contacts. In an effort to get some cost savings we have been looking at repeat contacts for one of our business units. This B/U takes ab... CallMiner.com/swag Hi All, I'm excited to announce that we have launched a Swag Shop to allow you to order custom CallMiner and Eureka Swag. The shop has been in beta for several months with staff - and ... Complete Rookie. I supply a list to be uploaded by a team that is loaded to F9 that List includes a data value "X1: X2"... Calling all Spanish Coders out there, have you come across any BOT’s (ROBO Call)? If so, are you facing any obstacles when coding them since they are spoken in English and the Spanish translation is not consiste... Does anyone not use CallMiner for Sales calls because of the fear of having to say the recording disclosure will annoy the customers and possibly end up with more hang-ups? Did anyone face this issue from executive ma... I’m currently working on enhancing the category “Drop the Ball” in CallMiner build and asking for anyone best practice in doing so. Some of my searches come back with “It’s not my fault... At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners, we are able to giv... If we are making outbound calls to a patient (we are a vendor for the healthcare provider) and asking for payments on past due balances are we in violation of FDCPA regs? If you are, what telephony platform do you use? Aspect, Nuance, etc?