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All,   We just download all of our syntax for every Category and component contained in them, 6188 total if you were curious.   It made me think about the common coding errors I have made over the years, so I decided to see if we still had some out there. What are the most common ones you would check for?   Here are a few examples: - Quotes… (Show more)
Hi All, I have been put in charge of utilizing Call Miner for only research on our competitors. Does anyone have some best practices on how they did it? For example, What CAT’s did you build? What data did you provide to your leadership team that they liked? Thanks!     Tiffany Leonard
Hello EO Community!   Are any of you using CallMiner to identify calls where LIBOR is mentioned? If so, any tips or tricks to share?   Thanks!
The Call Centre Helper Technology Awards give recognition to the best products and solutions on the market and help contact centre managers make informed decisions about the technologies they invest in.   Award voting ends March 1. Vote today!   CallMiner was voted Best Speech Analytics… (Show more)
  The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019.   Hear from J.Lodge, a recognized leader in contact center quality assurance and analytics, how they quickly launched, scaled, and adjusted tactics in their speech analytics…
Click to view contentIn today’s customer-centric era, it is prominent for companies to do their best and surpass all the expectations related to the quality of products and services. It is extremely important because that’s how business growth can be improved. If we solely focus on expectations related to support services, customers anticipate several things like a… (Show more)
THE MUST ATTEND ENTERPRISE COMMUNICATIONS & COLLABORATION EVENT   Enterprise communications and collaboration decision-makers and business leaders face daunting new challenges: Emerging technologies like the Cloud, Team Collaboration and Speech Technologies promise to disrupt the environment, while end users and customers continue to demand new…
C5/Customer ExperienceThe Cable Center has been at the forefront of the customer experience (CE) movement for more than a decade – through the James M. Cox Endowed Professorship in customer experience, the work of the Center’s Senior Fellows, and the Cable Center Customer Centric Consortium (C5). C5 strives to be the home of thought leadership and…
Click to view contentLISTEN™ brings together top organizations acquiring Intelligence from Customer Interactions.   Visit for more information and register at Attend this event to hear from analysts, thought leaders, and product experts and share best practices with one another. Listen to stories from CallMiner…
    Registration Now Open - CBA LIVE 2019Register today and save $300 with our early bird rates for CBA LIVE 2019: The Currency of Now taking place April 1-3, 2019 in Washington, D.C.   What is CBA LIVE? Approaching its 10th year, CBA LIVE is the must-attend event for the retail banking industry. More than 1,500 senior bankers and industry…
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