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Announcement 1 Register FREE for CallMiner Regional CX Analytics Summits
Click to view contentIt seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing the customer experience! With the capability to not only process data, but predict insights and drive business decisions, AI will be the cornerstone in… (Show more)
Click to view contentREGISTER HERE: Coming to a city near you! - well... specifically Los Angeles (April 24), Chicago (May 7), Dallas (May 22), and New York (TBD). CallMiner is hosting single day summits to get customers and prospects together to network, discuss best practices in analyzing your customer… (Show more)
All,   We just download all of our syntax for every Category and component contained in them, 6188 total if you were curious.   It made me think about the common coding errors I have made over the years, so I decided to see if we still had some out there. What are the most common ones you would check for?   Here are a few examples: - Quotes… (Show more)
Hi All, I have been put in charge of utilizing Call Miner for only research on our competitors. Does anyone have some best practices on how they did it? For example, What CAT’s did you build? What data did you provide to your leadership team that they liked? Thanks!     Tiffany Leonard
Hello EO Community!   Are any of you using CallMiner to identify calls where LIBOR is mentioned? If so, any tips or tricks to share?   Thanks!
The Call Centre Helper Technology Awards give recognition to the best products and solutions on the market and help contact centre managers make informed decisions about the technologies they invest in.   Award voting ends March 1. Vote today!   CallMiner was voted Best Speech Analytics… (Show more)
  The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019.   Hear from J.Lodge, a recognized leader in contact center quality assurance and analytics, how they quickly launched, scaled, and adjusted tactics in their speech analytics…
Click to view contentIn today’s customer-centric era, it is prominent for companies to do their best and surpass all the expectations related to the quality of products and services. It is extremely important because that’s how business growth can be improved. If we solely focus on expectations related to support services, customers anticipate several things like a… (Show more)
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