Where do you go for news and insight?

Discussion created by scottkendrick Employee on Jul 12, 2012
Latest reply on Jul 16, 2012 by beckypuckett

Hi Everyone,


I was wondering where you go for the latest contact center news and insight.  Are there online or print publications that are a must read to determine what best practices and/or new technologies are out there to help improve the performance of your contact center?  Are there trade events (real or virutal) that are must attend?  What aobut news letters you subscribe to (and actually read :-)?


Any comments or feedbac are greately appreciated.