andrewmishalove

3 Steps to Proving ROI With Interaction Analytics

Discussion created by andrewmishalove on Feb 25, 2016
Jeff Gallino, CallMiner CTO, recently lead a discussion on how to quantify ROI and build a business case for call centers to become the engine for organizational growth.  He covered 3 areas to focus on to prove ROI including Compliance, Automation & Efficiency and Revenue.  Full article:  http://www.callcentrehelper.com/3-steps-to-proving-roi-with-interaction-analytics-83556.htm.

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