andrewmishalove

Industry Spotlight: Engagement Optimization set to change the customer journey experience... - Call Centre Summit | Forum Events

Discussion created by andrewmishalove on Jun 9, 2016
Latest reply on Jun 9, 2016 by charlesfelsberg

Industry Spotlight: Engagement Optimization set to change the customer journey experience... - Call Centre Summit | Forum Events

Call Centre Summit | Forum Events

Described by its director, Andrew Mishalove as a community for professionals to work ‘collectively to help each other achieve positive outcomes’, Engagement Optimization (EO) – developed by the contact centre enterprise solutions provider, CallMiner Eureka – is a platform for call centre and...

EngagementOptimization.com is an online community designed for customer engagement professionals. EngagementOptimization.com is the future of work enabling industry experts from around the globe to connect, share, communicate and collaborate in an interactive online community. By building a strong network, we as individuals and groups can tap into our collective industry knowledge and expertise to empower those who wish to further their career, the efforts of their organization and partners and to better serve their customers.

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