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Looking for a solution that will connect agent skill scores with eLearning Modules

Question asked by alan.marion on Oct 16, 2018
Latest reply on Nov 5, 2018 by pulkitjain


I'm looking for a way to connect agent soft skill scores with eLearning modules to advance the skills of the agent. Basically, Agent A is doing poorly in category B, then some solution will attempt to connect that agent with an eLearning module so that they can learn about what they might be doing wrong.

 

Any ideas or help on this is appreciated!

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