Hello I am currently working on enhancing the Empathy catagory in Call Miner and ask can anyone offer best practices in doing so? What about acoustic measures? Our company is supportive in using a conversational approach to customer calls. Thank you

Discussion created by olivger on Apr 23, 2019
Latest reply on May 17, 2019 by richardbritt

The category build currently uses lots of I understands, I am sorry, I apologize. Hits are extremely low. Please offer suggestions that I can use in the build and any other helpful information. Thank you.