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Does anyone use a component or syntax or information or idea how to mine calls checking whether or not a phone agent is using a language other than English?  We have agents who are cleared to speak other languages but our intention is to set up a query to

Question asked by billmalarkey on Jun 20, 2019

We have agents who are cleared to speak other languages but our intention is to set up a query to mine for calls where the English Only agents might be using other languages.

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