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Has anyone taken transcripts from Speech Analytis and tried to perform Text Analytics on them

Question asked by tamaracash Expert on Jun 27, 2019
Latest reply on Jul 9, 2019 by richardbritt

Has anyone taken transcripts from Speech Analytis and tried to perform Text Analytics on them?

We have a group within out company that is interested in trying to do Text Analytics on the transcripts from CallMiner, but not sure how valuable it would be since transcripts are not completely accurate. They have done Text Analytics on survey data with some success.

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