How Automated Analytics Helps Deliver Customer Service Excellence the Mercedes-Benz Way

Video created by andrewmishalove on Nov 30, 2015

    mbfsway.png?a=1449159595838Access the slides here:…


    Join Mercedes Benz Financial Services AQ Manager Rhonda Ludbrook and Call Center Services Manager Colleen Unick as they discuss how they used automated analytics to help develop and maintain their world class customer service experience.