Using Analytics to Build a Successful At-Home Agent Program

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:  http://callminer.com/learning-center/video-library/using-analytics-to-build-a-successful-at-home-agent-program/

     

    Jim Farnsworth, Executive Vice President of Professional Services at Teleperformance, will lead a discussion on the growing practice of employing at-home agents, focusing specifically on how new technologies can better support remote agents as well as improve the overall customer experience.