The Critical Components of an Effective Call Monitoring Program

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:


    Watch this webinar to gain insights into call monitoring and scoring best practices to help you start developing your call monitoring program according to CFPB regulations.This conversational webinar will provide guidance from leading compliance consulting firm Kirkpatrick Price and answer questions about the proper structure of your program, components of your scorecard, and how to design, implement and utilize effective call monitoring analytics as seen through the lens of successful leading ARM firm Sentry Credit, Inc.