Migrating to a Real-Time Analytics Driven Contact Center

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:  http://callminer.com/learning-center/video-library/migrating-real-time-analytics-driven-contact-center/


    This webinar, featuring guest speaker Robert H. Obringer, S.V.P. of Compliance/General Counsel at Phillips & Cohen Associates, Ltd., will discuss the benefits of using speech analytics to automate real-time monitoring and how early adopters are putting it to use.