Transforming Quality Management with Speech Analytics

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:  http://callminer.com/learning-center/video-library/transforming-quality-management-speech-analytics/

     

    Learn how City Park Technologies has leveraged speech analytics to transform quality assurance within their outsourcing business, resulting in higher performing agents and delivering a better customer experience.