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LISTEN World Tour London 2020 Wrap Up by Frank Sherlock

By Brian LaRoche posted 03-03-2020 09:20


Time to reflect, as this time last week we held the first event of this years’ LISTEN World Tour in central London, to great success. We hosted clients, partners and prospects from as far afield as South Africa across 2 days, featuring inspiring thought leadership from speakers who shared their speech analytics successes, including organisations such as; Vanquis Bank, Freeway Insurance, Teleperformance, Sitel, Ember Group and Cabot Financial. We also heard from the CallMiner Executive team who travelled in from the U.S to provide updates on our advancements in AI, company strategy and direction, our ever-growing ecosystem of collaboration partners and our Eureka Platform and Product roadmap.

Due to their outstanding participation our LISTEN London attendees gained focused insight on optimising their customer’s experience through the applied use of speech analytics, had the chance to network and absorb best practices from like-minded peers, and ultimately had fun. Our guests reported leaving inspired and passionate about the importance of truly LISTENing to their customers, and the benefits the actualisation of this can bring. Our programme very much focused on hearing real stories from our customers, driven by attendee feedback from previous LISTEN events. It was inspirational to see so many fellow industry professionals in attendance and the energy and positivity in all sessions was fantastic to witness.

We had wonderful support from this years’ sponsors; Ember, Teleperformance, Aspect, Sitel, and Morae Global who we can’t thank enough for their patronage and support.

For me, some of the highlights of the event were:

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