While there is no one-size-fits all speech analytics definition, it’s important to review the key advantages of the technology in order to find the right solution for your company. Speech analytics solutions monitor and analyze conversations between agents and customers, resulting in – among other benefits – better customer service, reduced customer attrition, and an improved customer experience overall.
To shed light on the various definitions of speech analytics – and how your company can best leverage the technology to its advantage – we’ve compiled a list of expert opinions from leaders in the call center industry, including Call Centre Helper, Call Center IQ, CRMXchange, and others.
What is your organization’s speech analytics definition? What expert opinions would you add to our list?
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This post originally appeared on CallMiner.