Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: staying compliant and up to date with new rules and regulations. On top of that, collections agents are under pressure to maximize compliance payments and increase recovery rates, promise to pay ratios, and more.
Fortunately, speech analytics for collections can help by analyzing thousands of hours of recorded calls, resulting in improved compliance, better agent performance, and increased company revenue. The following is a look at how collection analytics drives improved call center performance overall.
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This post originally appeared on CallMiner.