Today, large-scale data breaches are becoming increasingly commonplace. It seems that, on an almost daily basis, we hear about the safety and security of sensitive consumer information (credit card and banking information, mailing and email addresses, user names and passwords, etc.) being compromised.
So what does this mean for companies that regularly handle financial transactions? Maintaining PCI compliance is a must.
The following resource guide outlines CallMiner blogs, industry news articles, videos, webinars, case studies, and whitepapers related to compliance in the contact center. We hope it helps shed light on the importance of compliance for driving customer loyalty and brand reputation, in addition to avoiding costly fines and litigation.
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This post originally appeared on CallMiner.