In the call center, there is no one-size-fits-all measure for success – each individual organization needs to determine which approaches work best for their organization.
That said, there are a number of call center best practices that can result in improved agent performance and, in turn, a better customer experience. To help identify proactive ways to drive call center efficiency, we compiled a list of tips from industry experts, including DMG Consulting, inContact, Call Centre Helper, VPI, and more.
We hope the following best practices help you uncover the path toward operational efficiency in your call center!
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This post originally appeared on CallMiner.