3 Key Takeaways from #CallCenterWeek 2016 in Las Vegas, NV

Blog Post created by andrewmishalove on Jul 11, 2016

1.jpgTwo-thousand call center professionals.  Two hundred sponsors and exhibitors.  One-hundred and thirty speakers.  Twelve hundred attending companies.


During Call Center Week, the world’s largest contact center conference, CallMiner had the opportunity to meet with customers and our industry peers, as well as showcase our suite of speech technology products.  When we weren’t busy with our Data & Analytics Demo Drive Session or our “Moscow Mule” cocktail reception, we spent our time discussing ways to drive optimal customer engagement in today’s customer-centric marketplace.


In case we missed you at the show (or you’re interested in show highlights), we’ve put together a list of 3 key takeaways from Call Center Week 2016.  Enjoy!




This post originally appeared on CallMiner.