During Call Center Week, the world’s largest contact center conference, CallMiner had the opportunity to meet with customers and our industry peers, as well as showcase our suite of speech technology products. When we weren’t busy with our Data & Analytics Demo Drive Session or our “Moscow Mule” cocktail reception, we spent our time discussing ways to drive optimal customer engagement in today’s customer-centric marketplace.
In case we missed you at the show (or you’re interested in show highlights), we’ve put together a list of 3 key takeaways from Call Center Week 2016. Enjoy!
[FULL BLOG POST]
This post originally appeared on CallMiner.