Collections contact centers and accounts receivable management (ARM) firms face a constant challenge: balancing the need to maximize payments while maintaining quality service and strict compliance. So what can collections and ARM firms do to drive operational improvements and stay one step ahead of the regulatory curve?
The answer lies in speech analytics for call center collections.
Speech analytics converts spoken conversations into analytical data – either during or after the call – eliminating compliance risk, improving agent performance, increasing recovery rates, and much more.
Take a look at 5 reasons why speech analytics is critical in the call center.
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This post originally appeared on CallMiner.