7 (More) Call Center Best Practices

Blog Post created by andrewmishalove on Oct 19, 2016

call-center-best-practices (1).jpgWhat is an efficient call center?


While the answer may vary depending on whom you ask, a well-run call center is one where agents create meaningful relationships with customers at each and every point of interaction.


But the question is: What does it take to establish an efficient call center?


Earlier this year, we brought you a post outlining 4 call center best practices for retaining top talent and providing exceptional customer experiences.


Today, we’d like to expand on that list and give you 7 (more) best practices that can lead to a more efficient call center.  Take a look.




This post originally appeared on CallMiner.