While the answer may vary depending on whom you ask, a well-run call center is one where agents create meaningful relationships with customers at each and every point of interaction.
But the question is: What does it take to establish an efficient call center?
Earlier this year, we brought you a post outlining 4 call center best practices for retaining top talent and providing exceptional customer experiences.
Today, we’d like to expand on that list and give you 7 (more) best practices that can lead to a more efficient call center. Take a look.
[FULL BLOG POST]
This post originally appeared on CallMiner.