Last week, CallMiner hosted our eighth annual LISTEN user conference and customer engagement analytics event. LISTEN 2016, which took place at the beautiful Opal Sands Hotel in Clearwater Beach, Florida, featured sessions, keynotes, and roundtable discussions on speech analytics, customer experience, call center efficiency, and more.
At its core, LISTEN is an event designed to bring together executives and data analysts from top organizations who are using and benefiting from speech analytics.
Let’s take a look at some of the key takeaways and highlights of LISTEN 2016:
[FULL BLOG POST]
This post originally appeared on CallMiner.