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All Places > Industry News and Best Practices > Blog > 2017 > September > 30


Here we are again - 25 days out from LISTEN. Seems like just yesterday I was blogging about the exciting new venue that would play host to our annual conference for 2016. While our original plans were to relocate LISTEN 2017, the Opal Sands was so ideal for our conference, we are returning once again to the white sands of Clearwater Beach. We had a brief scare with Hurricane Irma but I'm happy to announce that CallMiner's Fort Myers staff, our office, and the Opal Sands (just up the coast) made out relatively well and we are excited to be bringing business back to the area - it's one of the best things we can do to help with recovery.


In addition to hosting at the same great venue, we are maintaining many aspects that made LISTEN 2016 such a success - tracks for executives and analysts, sessions covering fundamentals and more advanced use cases, relational round tables and plenty of networking opportunities. Best of all, we have retained the high level of content presented by you - the attendees and the real users of speech or customer engagement analytics. This year we have great speakers from organizations such as Americollect, Defenders, Mercedes Benz Financial ServicesOtter Box, Sirius XM, Vivint, Thomson Reuters, Bluegreen Vacations, Encore Capital Group, and more.



But in the name of continuous improvement we've made some great additions that you won't want to miss! We have two full tracks for analysts covering both fundamental and advanced topics and use cases. We have great new topics for both executives and analysts such as Stomping Out Fraud with Analytics and Voice Biometrics, Using Analytics to Improve Products and Insights Beyond the Contact Center, Identifying & Understanding the Events of an Interaction, and more. Without taking away from our breakout sessions, we've added more keynotes including CallMiner founder Jeff Gallino's view on the State of Analytics.  Jay Baer, best selling author and founder of Convince and Convert will share his views on Talk Triggers and the role analytics plays in identifying them. Joe Dudek of Quicken Loans will discuss how Corporate Culture can drive a better customer experience and innovation.


One of the additions I'm most excited about is an analytics hack-a-thon in the form of an escape room, dubbed The Great Escape Challenge. Analysts will be challenged to help track down missing secret operative Agent Honey Bee. Teams of six will have 45 minutes to use their Eureka Interaction Analytics know-how to solve a series of puzzles, unlock the clues, escape the room and complete the mission. Be sure to register yourself and your desired team members as space is limited - prizes for the team with fastest time.


playbook-min.pngAnd finally CallMiner will be releasing seventeen Eureka Success Playbooks to attendees. Playbooks are essentially recipes with step by step guidance on how to achieve key results with interaction analytics including numerous ways to improve contact center efficiency, customer experience, agent performance, compliance, and revenue generation effectiveness through increased sales or collections. These plays have been derived from CallMiner's 15 years of experience in the speech and customer engagement analytics space, and will help users achieve substantial return on investment.


Oh - and I almost forgot about the Halloween-themed Karaoke After Party! If you've already registered, we can't wait to see you there. If you haven't yet - what are you waiting for?!

Register here.



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See our highlight reel from LISTEN 2016...