Changes in Latitudes... LISTEN 2019

Blog Post created by scottkendrick Employee on Jun 20, 2019

Take advantage of Advance Pricing - $699 for individuals, $200 discount.


After 3 years at the Opal Sands in Clearwater Beach FL, this year, CallMiner's 11th annual conference moves 2 degrees South and 2 degrees East to the beautiful blue waters and shores of the Atlantic Ocean. This year's event will be hosted at the iconic Margaritaville Hollywood Beach Resort conveniently located just 7 miles from the Fort Lauderdale Airport (FLL). Margaritaville sits ocean-front on the famous Broadwalk of Hollywood Beach, home to 3 pools, a FlowRider® surf simulator, 4 restaurants, and 349 rooms all 11 stories or higher providing amazing views of the beach, the ocean, and the intercoastal waterway. Despite the casual lifestyle of the hotel's brand identity owner, similar to the Opal Sands, Margaritaville is well appointed,  four-diamond resort, with décor inspired by the lyrics of Jimmy Buffet and in the colors of the sea, sand, and sky.


Margaritaville Hollywood Beach Resort


And while Jimmy's platinum selling album and title track suggest changes in latitudes drive changes in attitudes, much of the attitude of LISTEN will be retained from the success of previous years. As former SVP of Strategic Accounts at Sitel expressed - LISTEN is not just a conference but rather a community and a movement - a unique gathering of like-minded individuals getting together to discuss the opportunities and challenges associated with extracting intelligence from customer interactions. 


However as true to our culture of LISTENing and continuous process improvement we have made some adjustments beyond the location, to make LISTEN 2019 our best event yet. Last year's workshops were standing room only, so we've extended first day workshops to include additional free training for analysts and program owners to get the most out the CallMiner Eureka platform. In parallel with the analyst workshops, by your request, we are adding industry specific exchanges. These industry exchanges will facilitate conversations between executives, program owners, and analysts in similar industries to discuss industry specific challenges. Industry exchanges will be scheduled for Collections, Financial Services, Business Process Outsourcers, Retail / Consumer Goods & Services, Utilities & Energy, and others based on demand and registration.


Workshops and Exchanges


This year we'll be featuring three guest keynote speakers. Kicking off Tuesday is Ross Bernstein, leadership consultant and sports author. Ross will relate sports leadership to winning in business and customer experience. Wednesday we will feature CX consultant and best selling author of several customer experience books, Micah Solomon, followed by Kate Leggett, VP and Principal Analyst and Customer Relationship and Service Strategy Expert, from leading industry analyst, Forrester. Additional thought-leading speakers will include speech analytics pioneer, CallMiner Founder and CTO, Jeff Gallino, and CallMiner Vice President of Artificial Intelligence, Rick Britt.

LISTEN 2019 Keynote Speakers


Frequently we have heard that LISTEN offers too many parallel tracks, preventing attendance in some great sessions  (can too much of a good thing be bad?). As a result, this year we have reduced our track count and scheduled more sessions in series to allow for each attendee to maximize their session participation and learning. We'll host a senior level executive track this year, which will feature prominent leaders from various industries sharing best practices in uses of data and analytics, improving employee and customer engagement, and competing on customer experience. Following his keynote, Ross will be hosting an executive session on the Champions Code. Stay tuned for upcoming announcements of executives and organizations participating in this industry's first Executive Exchange.


In addition to the Executive Exchange, we'll offer sessions for both Analysts and Program Owners across three different levels of experience and competency, providing content of interest for those just starting out, to those seasoned veterans.  We'll also be introducing the Eureka demo lounge giving attendees an opportunity to interact with CallMiner product experts and relax while taking in personalized demos of the latest and greatest in interaction analytics and conversational Artificial Intelligence.

 Jimmy Stowe and the Stowaways


What's a LISTEN event without great networking and social activities? Our new location gives us plenty of opportunities for new networking activities on opening day Monday November 4th, ranging from fun in the sun, to volunteer events helping to support the community. We'll highlight our annual celebration with, what else, a Parrot Head party at the Margaritaville Bar and Grill, featuring Jimmy Stowe and the Stowaways, covering all the Jimmy Buffett favorites and more. In fact Buffett, who has played live with Jimmy Stow and the Stowaways, said of the band, "I gotta say Jimmy Stowe knows ’em better than we know ’em… he does 'em like the records were made."


Lastly - bigger and better than ever, returning to LISTEN 2019 is the Escape Room Challenge III. Test your puzzle solving and analytical skills finding clues both in Eureka and within the room. In this year's challenge we pick up on the trail from LISTEN 2018's Escape Room II - adventurous participants will join forces with H.I.V.E's secret team of elite operatives known as the AnT's (Agents in Ties), to undertake in H.I.V.E's most dangerous mission yet: capture and contain an alien menace that threatens to the end the world as we know it!


Escape Room III


While you may have missed the Early Bird special, for a limited time we are offering Advance Pricing at $699, $200 off the regular event price for individuals. Advance Pricing also allows for an additional 10% of when registering groups of three or more.


So what are you waiting for? Book now and reserve your spot at LISTEN 2019 today! 


Following is a high level agenda to help plan travel.


Monday, Nov 4th

9:00 AM

Workshops and Industry Exchanges


12:00 PM

Networking, Social, and Volunteer Activities


6:30 PM

Welcome Reception / Meet the Sponsors

Tuesday, Nov 5th

8:30 AM

Kickoff & Keynotes


11:00 AM

Breakout Sessions


4:00 PM



6:00 PM

Dinner & Parrot Head Party

Wednesday, Nov 6th

8:45 AM



10:30 AM

Breakout Sessions


4:15 PM

Closing Remarks



Fort Lauderdale-Hollywood International Airport (FLL) - 6.1 Miles

Miami International Airport (MIA) - 25 Miles

Palm Beach International Airport (PBI) - 53 Miles



LISTEN, Product User Forums, Eureka Academy, LISTEN 2019