• An amazing and unbelievable sight!!!

    When cleaning out the office I found an old box of listen 2015 bracelets.  This beauty is on display in Rick Britt's office, 12800 University Drive, Suite 500, Ft Myers, Florida.  Viewing hours are Tuesday f...
    last modified by richardbritt
  • Excel Shortcut Keys

    Hi EO Members,   I just thought this could be helpful for working on Excel.   Regards, Pulkit Jain     Shawn Feaser Tomas Federico Sasa Kuzmanovic Cristina Villalobos Yeliana Liman Monika Zutshi M...
    last modified by pulkitjain
  • Hello I am currently working on enhancing the Empathy catagory in Call Miner and ask can anyone offer best practices in doing so? What about acoustic measures? Our company is supportive in using a conversational approach to customer calls. Thank you

    The category build currently uses lots of I understands, I am sorry, I apologize. Hits are extremely low. Please offer suggestions that I can use in the build and any other helpful information. Thank you.
    last modified by olivger
  • I’m currently working on enhancing the category “Drop the Ball” in CallMiner build and asking for anyone best practice in doing so. Some of my searches come back with “It’s not my fault”, it’s not my problem”. Our clients are looking to why these question

    I’m currently working on enhancing the category “Drop the Ball” in CallMiner build and asking for anyone best practice in doing so. Some of my searches come back with “It’s not my fault&#...
    last modified by sherman.akins@daimler.com
  • Who is currently using Eureka Live or Alert?

      If you are, what telephony platform do you use? Aspect, Nuance, etc?
  • Great Leadership is a Rare Thing

    As our careers progress we get to work for a variety of people.  In the entirety of a career we typically enjoy a spectrum of leaders, some we may enjoy a more than others.  Some we learn from by example, an...
    last modified by richardbritt
  • Suzy Riggins is retiring, for the last time!

    If you had an opportunity to work with Suzy Riggins I’m sure you enjoyed the experience as much as I have.  I am happy for her, yet sad to say, today is her last day with us at CallMiner.  From now on ...
    last modified by richardbritt
  • Utilizing Call Miner for Competitive Analysis

    Hi All, I have been put in charge of utilizing Call Miner for only research on our competitors. Does anyone have some best practices on how they did it? For example, What CAT’s did you build? What data did y...
  • LIBOR - London Interbank Offered Rate

    Hello EO Community!   Are any of you using CallMiner to identify calls where LIBOR is mentioned? If so, any tips or tricks to share?   Thanks!
    last modified by lsutton
  • How does CEM software help to improve Business Growth?

    In today’s customer-centric era, it is prominent for companies to do their best and surpass all the expectations related to the quality of products and services. It is extremely important because that’s ho...
    last modified by alexispowell
  • How does Business Process Outsourcing Work to Achieve Business Goals?

    Businesses today are getting success for one particular reason and it is because problem-solving is the supreme objective. Glitches may vary from one business to the other but the primary success reason for businesses...
    created by alexispowell
  • Headsets / Tech Equipment

    Hey all,   Has anybody found headset quality to make a big difference in recognition/audio quality? Has anybody upgraded their equipment and seen a substantial increase? What type of equipment is everybody using?
    last modified by htrowhtuos_a
  • Data Collection by Google.... Should we worry Now???

    Hi EO Members,   Google CEO  SundarPichai faced questions on issues of political bias, hashtag#tracking_users, content moderation and a China searchengine during a Congressional hearing  https://lnkd.i...
    last modified by pulkitjain
  • Birthday Celebration in India Office

    Here you go..   Shawn Feaser Richard Britt Mike Hull Sasa Kuzmanovic Tomas Federico Cristina Villalobos Yeliana Liman Mayank Nanda Monika Zutshi Scott Kendrick
    last modified by pulkitjain
  • Interview questions for Speech Analyst

    I'm preparing to interview candidates for the analyst position and am looking for any good questions you've used in your recruiting.
    last modified by dpeel
  • Be a part of #GivingTuesday

      As many of you know, CallMiner has partnered with RCS Pinellas for volunteer activities during our LISTEN events for the past two years.   As today is Giving Tuesday, we are excited to kick off a program w...
    created by rachael.royds
  • Congrats to MBFS for their Recent J.D. Powers Survey Results

    Congratulations to CallMiner customer (and our dear friends) at Mercedes Benz Financial Services for their first place finish in J.D. Power’s luxury brand customer satisfaction index ranking, published this week...
    created by brianlaroche
  • Marketing and Speech Analytics

    Who here is using CallMiner for Marketing purposes? How are you using CallMiner for Marketing? What are some best practices gleaned?   Happy Halloween!   Shawn Meier Aaron Fuhs Christian Thompson Martin...
    last modified by lsutton
  • The FCR category Winners are here!

    The categories are in!  Thanks for all the submissions, it took a while to cull through them all, so sorry for the delay in responding, but we have a winner!   FIRST ASSOCIATES team of Matthew Lurie and Que...
    last modified by richardbritt
  • Can someone help me with the steps on how to map users in Coach?

    In the past I have mapped users in MyEureka ,but with the movement to Coach I see very different screen when I select Coach.
    last modified by mshei010