Proactive Customer Service + Interaction Analytics = Customer Service 3.0. Be There Now!

Created by robertstanley Employee on Jun 9, 2016

Thursday, June 23, 2016 at http://pages.callminer.com/Webinar2016-06ProactiveCustomerService_CallMiner.html

Starts at 1:00 PM · Ends at 2:00 PM, EDT (America/New_York)

  • charlesfelsberg
  • robertstanley

Link to Webinar Registration: http://pages.callminer.com/Webinar2016-06ProactiveCustomerService_CallMiner.html


Interaction Analytics provides powerful marketing insights into voice of the customer sentiments, customer experience and the like but once uncovered, what do you do with this information? How do you take these revelations and turn them into actionable strategies in order to optimize customer satisfaction and ideal interaction outcomes?

Attend this powerful webinar to learn how automated interaction analytics can help uncover the drivers that are impacting your customer’s view of your customer service such as multiple contacts for resolution, average handle time, etc. and once those drivers are discovered, the Proactive Customer Service steps you should be taking turn findings into actionable steps to optimized customer contact outcomes.

In this webinar, you will learn:

  • What is Proactive Customer Service
  • What are the common drivers that shape customer sentiment
  • How can you use Interaction Analytics to uncover those drivers
  • How to convert discoveries into actionable strategies to improve FCR, CSAT and NPS
  • How to prioritize your action plan to effect positive change quickly