Thursday, September 8, 2016 at http://www.crmxchange.com/webcast/survey_data/vhtsept2016.asp
Starts at 2:00 PM · Ends at 3:00 PM, EDT (America/New_York)
Presented by Chad Hendren, Director of Solution Innovation, Virtual Hold Technology
About the Webcast
Your customers invest their time providing survey feedback. And, thanks to the omni-channel touchpoints, most companies have endless amounts of data. But how much time do you invest leveraging this data?
All this information currently sits in systems waiting for a yearly marketing, contact center, or customer experience review. Now companies can get ahead of the competition by using their customer data to automate real-time responses. Survey data no longer has to be disconnected, and can now become one of your most valuable assets.
In this session, you’ll learn how to capture and analyze real-time customer survey data and connect with your customers triggering the perfect response. Be a game changer and act on your individual survey results when it counts.
About the Presenters
Chad Hendren, Director of Solution Innovation, Virtual Hold Technology
Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined Virtual Hold Technology to work with the team to advance Customer Outcome Management solutions.