What Matters When Hiring for Your Contact Center?

Created by andrewmishalove on Aug 24, 2016

Tuesday, September 20, 2016 at

Starts at 1:00 PM · Ends at 2:00 PM, EDT (America/New_York)

  • andrewmishalove

Presented By: HireIQ


Presented by Paul Noone, VP Sales, HireIQ Solutions



About the Webcast

Of all of the information that can be collected from candidates, are we paying attention to the qualities our customers tell us are important? In this webcast we discuss the essential candidate information that leads to improved hiring outcomes.


We will demonstrate:

  1. How the use of the HireIQ platform helps collect the data that assists the hiring manager to make the correct hire decision
  2. How to improve desired outcomes – who will stay longer and perform better
  3. A universal approach to candidate interviewing
  4. How to beat your competitors to the best hire


For those with direct and indirect hiring responsibility for their contact center, you will see how HireIQ, a platform used by many of the largest organizations in the world, takes the mystery and frustration out of engaging, interviewing and choosing contact center talent. Learn the keys to hiring faster, smarter and with better outcomes.


About the Presenters

Paul Noone, VP Sales, HireIQ Solutions


hireiq.jpgHireIQ revolutionizes talent acquisition for front-line customer service positions by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders.