CRMXchange Virtual Conference:  Shaping the Journey of the Connected Customer

Created by barbchandler Employee on Mar 20, 2017

Wednesday, March 22, 2017 at

Starts at 2:00 PM · Ends at 3:00 PM, EDT (America/New_York)

  • barbchandler

Monday, March 20 - 24, 2017

Visit the CallMiner booth at CRMXchange :


Join CallMiner's Session: Plotting the Predictive Path to Optimal Customer Loyalty and Retention

Presented by:  Brian LaRoche, Product Marketing Manager

Date:  Wednesday, March 22nd 2pm - 3pm


Session Description -

It costs 5X as much to attract a new customer as it does to retain one. In today’s consumer-driven landscape, companies must prioritize customer retention and loyalty as they work to enhance their customer experience management (CEM) initiatives. Yet, how do they determine the right path for theirread more customers to ensure optimal customer satisfaction and retention?

Join us to learn how to overcome customer loyalty challenges. We will discuss:

•Key metrics to measure, analyze and predict behavior
•How to ‘listen’ to the Voice of the Customer
•How predictive analytics and speech analytics work – a quick overview
•The role multi-channel communications play in satisfying customer expectations