Jun
19

Forrester CXNY 2018

Created by barbchandler Employee on Feb 26, 2018

Tuesday, June 19, 2018 at New York Hilton Midtown

Starts at 3:00 PM · Ends on Jun 20, 2018 at 4:00 PM, EDT (America/New_York)

  • barbchandler

New York Hilton Midtown
June 19–20

Your New CX Mandate:
Be The Engine Of Growth

The most successful brands have learned to deploy deep customer understanding to deliver compelling, engaging, experiences in the moment. The next generation of CX innovators, however, are using the insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. This radical innovation can only be pursued by enterprises that are driven by CX, not merely informed or improved by it.

Forrester’s 2018 CXNYC Forum will leverage our most recent research to help CX pros expand their existing CX strategy — from the delivery of exceptional customer experiences towards the new opportunities that CX leadership can deliver.

New York Hilton Midtown