May
15

CXPA Insight Exchange

Created by barbchandler Employee on Mar 28, 2019

Wednesday, May 15, 2019 at The Grand America Hotel | Salt Lake City, Utah

Starts at 11:00 AM · Ends on May 16, 2019 at 12:00 PM, EDT (America/New_York)

  • barbchandler

What is the U.S. Insight Exchange?

 

The CXPA Insight Exchange is the only CX event by members for members and is unlike any other CX event you’ve attended. Whether or not you’re a member of the Customer Experience Professionals Association (CXPA), the 2019 U.S. Insight Exchange is the perfect opportunity to expand your knowledge and your network with more than 400 Customer Experience professionals. Join us May 15-16, in Salt Lake City, Utah, to be exposed to world-class learning and networking with a unique approach to exchange and a focus on innovation.

 

CallMiner Presenting
Contact Center Conversations are a CX Goldmine
Steve Chirokas, CallMiner - Director Product and Channel Marketing

This session will pull the curtain back from the contact center for CX Pros by spotlighting how they can uncover the key drivers of customer experience from every conversation.   The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight.   This session will highlight the analytics offered within speech analytics with case study examples that include how one organization combined their NPS survey results with speech analytics to improve customer retention and reduce agent attrition.

 

The Grand America Hotel | Salt Lake City, Utah