Wednesday, May 15, 2019 at The Grand America Hotel | Salt Lake City, Utah
Starts at 11:00 AM · Ends on May 16, 2019 at 12:00 PM, EDT (America/New_York)
What is the U.S. Insight Exchange?
This session will pull the curtain back from the contact center for CX Pros by spotlighting how they can uncover the key drivers of customer experience from every conversation. The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight. This session will highlight the analytics offered within speech analytics with case study examples that include how one organization combined their NPS survey results with speech analytics to improve customer retention and reduce agent attrition.
The Grand America Hotel | Salt Lake City, Utah