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Thursday, March 30, 2023 | 2:00 p.m. ET

Providing a seamless customer experience while driving contact center efficiency gains is more important and more challenging than ever.

And implementing a conversation analytics program to tackle these challenges can often result in slow adoption and delayed results. So, how can organizations ensure they make quick progress toward their quality and efficiency goals with the adoption of this technology? Learn from our panel of experts as they explore Dunlop Sports’ journey with conversation analytics and how they realized value – quickly.

You will learn:

• How conversation analytics can help your organization achieve immediate efficiency gains
• Which KPIs you should be using to track your progress
• What you can do to evolve your program for continuous improvement and greater ROI beyond the first 90 days
• And much more...

Register Here!