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Featured Event

Webinar:

Wednesday, August 24th  2 p.m. ET | 11 a.m. PT

IMPLEMENTING AN AUTOMATED QA PROCESS TO DRIVE MEASURABLE RESULTS – FAST!
How can you leverage what your customers and employees are already telling you to create transformational change within your business?

And how can the quality monitoring and quality assurance function within your organization contribute to that change?

In this webinar, Cristopher Kuehl, Global VP, Insights & Analytics at Sitel, and Shannon Brown-Hess, Senior Director, Customer Success, BPO, from CallMiner, will provide insights on how to successfully implement an automated QA process to ensure calibrations, be more agile, and provide a better customer experience - quickly.


Register Now!

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