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Featured Event

Webinar: 3 Ways to Shatter CX & Contact Center Data Silos 

February 16, 2023 | 1:00 p.m. ET

With the current pressures of economic uncertainty looming over contact center decision makers, how can they avoid missing valuable insights in the contact center? Join M.J. Johnson and Max Ball for a fireside chat to explore potential solutions.
You will learn:

  • How to evaluate and prioritize the avalanche of customer data organizations are collecting
  • Where the disconnect between CX and contact center silos can often lie, and what to do about it
  • What you can do to aggregate and analyze the data you have already collected to drive genuine business value
  • How to develop criteria for choosing a solution that will unite this data and insights to be leveraged across the enterprise



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