INSIGHT Notification

Idea created by on Mar 27, 2019

    In using COACH, our Supervisors would like to know if their agents can be notified via email when an INSIGHT is assigned to them.  We use their work email address as a UserName and it would make sure that agents can login in due time to review and respond to their assigned calls.  Ideally, we'd like to get agents to a point where they check their scores on a more regular basis, however, this would help that process along.