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mbiehl
Senior Manager, Call Center Analytics   Our Analytics Department is on the frontline of helping build intrinsic value and make strategic business decisions through data analytics. Team members in this role are able to utilize the latest analytical technology to develop, monitor, and maintain complex practices that help to optimize our
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scottkendrick
Real-time interaction analytics can provide contact centers with significant performance improvement, faster new agent ramp-up, and enhanced compliancy. Learn the secrets of a successful migration from experts with first-hand experience. CallMiner’s January webinar will feature Charles Felsberg and Chris Malmfelt of AMCOL Systems who will
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clarence.wolf@exeterfinance.com
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners, we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether
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dmcvey
Summary Support the Contact Center Quality Assurance Team in the development of Call Miner, Speech Analytics and Business Intelligence tools to help drive process improvements, department initiatives and calibrate quality expectations within the Contact Center Organization.   Responsibilities Primary ownership and data analysis management
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